Mean People are Mean!

Yesterday, we were going to finally go to the local town pool with the big slide! We verified the hours, had plenty of time, got packed up and off we went. On the drive over, it started to thunder and pour. At the door, we were told that it was closed for 30 minutes due to lightning. We cheered up the girls and drove around in the rain, hoping it would clear but after 25 minutes, it went nuts. The skies opened. We drove by the pool just in time to see them closing the doors for the day.

The girls were so sad and to cheer them up, off we went to see what matinee we could catch. And that's how we found ourselves watching House Bunny, a sweet and perhaps predictable but nonetheless easy to watch movie.

The star, an ex-Playboy bunny, is a nice person. My favorite scene is a zoom to her bumper sticker, "Mean People are Mean". I love this line. It's so true!

I have always thought that there was merit to "The Customer is Always Right", but, well, not when the customer has a chip on his or her shoulder.

A local restaurant has a sign at the door that says, "Be Nice or Leave". A bit too direct, perhaps, but I totally take their point.

Our staff does strive to be nice but we also don't appreciate abuse. I had a bit of a shock when I first worked with customers as a support rep. Some people think it is okay to get on the phone and go directly into abuse mode. I can work with someone who is frustrated, stressed, who has been wronged. But when the customer is abusive, well there is just no call for that.

So yeah, Mean People are Mean! Be nice! Being frustrated is allowed. But be nice!